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Why quality training matters - the benefit to clients

Updated: Oct 25, 2022

We talked to Tracy Johnson - Training Manager about the importance and many benefits of quality training for care and support workers



What client-specific training do care and support staff need?

It is important for staff to be trained in line with laws and professional standards that care providers must adhere to. The health and social care service regulator, The Care Quality Commission (CQC), requires staff to receive ‘appropriate training’ and take part in a full induction before they start work. This means that complex care training is an essential part of training and development for staff undertaking the care of individuals with complex health needs.

What can JSP training offer ?

Here at JSP, our care staff are offered a comprehensive induction programme bespoke to the client they are working with. A blended learning cycle means that experience is gained from taught and experiential learning. This enables them to deliver the highest person-centred care to the individual, and go above and beyond their duty of care. We then offer a range of condition-specific training at various levels to allow these staff to continue their knowledge and development throughout their employment.

Why is regular training for support staff so important?

If staff are provided with opportunities to develop and train, this will have a significant impact on their ability to do their job, but also the way that they feel about their job. Confident employees will carry out their roles professionally and the training they have undertaken can empower them to provide quality care to their clients.

Why is it important for employers to ensure their staff are fully trained?

If care providers invest in the development of their staff, their reputation and the care they provide will be enhanced. Training staff will ensure that the risk of accidents and injuries are significantly reduced, as staff will have the knowledge and skills to deal with complex care needs.

What might the longer-term effects be?

Providing training for staff also has a positive long-term impact on any business. Development opportunities and routes for progression give staff the option to further their careers, helping them to feel valued in a supportive work environment. This in turn greatly improves staff retention levels which is of a high value to the employer both in terms of stability for the client and in savings in recruitment costs.

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